Can I apply for service online or over the phone?

Member for

8 months 3 weeks
Submitted by Victoria Boyko on Thu, 03/11/2021 - 14:23

We cannot complete the process online or over the phone, but you can set it up via email. Just email a copy of your lease or purchase agreement and we will send you an application. Return the application along with a copy of your ID. After the documents are received and your account is set-up, you can pay the connection fee online the next business day. We will send the service order out to turn on service once the payment is received.

Can I pay my bill online?

Member for

8 months 3 weeks
Submitted by Victoria Boyko on Thu, 03/11/2021 - 14:22

Yes, you can find your account number on your bill and use the last four digits of the phone number on file to pay through the website. If you cannot locate this information, call (912) 368-7501 with the last name on the account and address so we can provide the information you need to complete the online payment.

It’s been a while and I still haven’t received my utility bill. What’s going on?

Member for

8 months 3 weeks
Submitted by Victoria Boyko on Thu, 03/11/2021 - 14:22

The City of Walthourville outsources utility billing to a company in Spartunburg, South Carolina. The City of Walthourville reads the meters and calculate the bills then electronically sends them to the company. The bills are mailed from South Carolina so it may take more time than normal if something arises with postal services. If bill is not received by the 20th of the month, please call City Hall at 912-368-7501.

Why is my water bill so high?

Member for

8 months 3 weeks
Submitted by Victoria Boyko on Thu, 03/11/2021 - 14:21

The Liberty County Solid Waste doubled landfill fees in October 2015 so the fees for our residents also increased on the bill. Also, in the past, the water bill only included water and garbage fees. Recently, we completed a citywide sewer project so a sewer fee is also on some accounts, depending on where you live in the city. Please call (912) 368-7501 so we can determine what has changed on your account.

What is dry/bulk trash?

Member for

8 months 3 weeks
Submitted by Victoria Boyko on Thu, 03/11/2021 - 14:20

Dry trash includes leaves, tree limbs, household goods and appliances. We do NOT accept rocks, logs,lumber, tree stumps, concrete or asphalt. Tires will be picked up for an additional fee.

What do I do with tires that I want to get rid of?

Member for

8 months 3 weeks
Submitted by Victoria Boyko on Thu, 03/11/2021 - 14:19

Tires can be picked up for an additional fee. Tires without rims are $3.00 each, tires with rims are $5.00 each, tractor trailer tires without rims are $13.00 each and tractor trailer tires with rims are $25.00 each. Please call 912­368­7501 to arrange pickup of tires prior to placing them on the curb.